FAQs

[FREE STANDARD SHIPPING](/content/pages/payment-shipping "Payment & Shipping"/index.html) ON ALL ORDERS

Is Loading

Cart

Your cart is empty

FAQs

June Jacobs Help Center

FAQs

How can I contact you?

June Jacobs experts are ready to help!

For questions and information about your order, product information, store locations and general feedback, please call us at 1-866-586-3522. The office is open Monday-Thursday 9am-5pm and Friday 9am-3pm ET.

If you can't reach our agents over the phone, please send us an email and we will get back to you as soon as possible.

support@junejacobs.com

How do I protect my order against loss, theft or damage that may unfortunately occur during shipping?

Add Route premium package protection at checkout. June Jacobs has partnered with Route so that you can easily file claims for lost, stolen or damaged packages. Once a claim is filed, it will be reviewed for approval of a reorder or refund within 24 hours. If you have already purchased Route+ and need to file a claim, click here.

To learn more about Route, click here.

Why do you no longer ship internationally?

As part of our ongoing efforts to optimize our operations and enhance the customer experience, we have had to make the difficult decision to temporarily suspend international shipping. This decision was not taken lightly, and we apologize for any inconvenience it may cause.

While we have enjoyed serving our customers internationally, this change allows us to focus on improving our services and logistics to better serve your needs in the future.

In the meantime, if you have any pending orders, we will be in touch with you shortly to arrange a refund or to discuss alternative options for fulfilling your order. If you have any questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you and provide any necessary information during this transition period.

What payment options do you accept?

June Jacobs accepts payments with MasterCard, American Express, VISA, Discover and Afterpay.

How do I create an account?

While adding your shipping and billing info, you’ll see a checked box that indicates your information’s been saved. Bolt will send a verification code to your phone or email to verify your info.

The next time you check out, you won’t need a password or to fill out any fields, allowing you to finish the purchase in seconds. Click to learn more.

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Why doesn't my pump work?

There are several reasons for inconsistent evacuation:

For initial use, the pump must be primed anywhere from 5-15 times. As there is no dip tube, this will create a suction to allow product to dispense.

If there is an empty space/no product between the top of the bulk and the base of the pump, the product will not evacuate. You will need to prime or continue pumping until there is no empty space between the top of bulk and the base of the pump in order to create a vacuum for the product to dispense properly.

Another possible cause for the dispensing issue will be hidden air pockets in the product itself.

This can happen if the product is stored on the side, not used consistently or if the product is tossed around in a hand bag. In order for proper, consistent evacuation, the pump will need to be re-primed to make contact with product and for dispensing to occur. A gentle tapping of the bottle onto a hard surface may also help remove air pockets. The pump must be screwed on tightly.

Should you continue to have issues please contact a customer service representative: 1-866-586-3522.

The office is open Monday-Thursday 9am-5pm and Friday 9am-3pm ET

What order should I apply my serums and moisturizers?

We advise applying our products on from thinnest-to-thickest in texture. It's best to allow each layer to dry and absorb into your skin before applying the next product. Generally, serum will be applied first followed by moisturizer.

Are your products non-comedogenic?

While our products are not tested to be non-comedogenic, none are "comedogenic". Our company aims to not use ingredients that, to our knowledge, cause acne breakouts or clogged pores.

What should I do if my products are damaged?

For any item received damaged, please DO NOT THROW AWAY the item. Send an email to us and please include your phone number. The broken item(s) will be replaced and the email will provide instructions on what is to be done with the broken item(s).

For purchases not made through JuneJacobs.com, we will provide you next steps to contact the place of purchase.

What should I do if my package is missing?

A package is not considered lost until 14 business days after the ship date. After time period has passed, June Jacobs can file a claim with the shipping company. If we are able to replace the products that were in the original order a replacement order will be placed and re-shipped. If the products are unavailable, a refund will be issued for the original purchase amount.

How can I cancel my order?

Please submit cancellation request within 4 hours after placing your order. Once we have begun processing your order it still may be possible to cancel your order within this time frame. Once we have begun the shipping process it will not be possible to cancel your order.

To submit a cancellation request please send an email to support@junejacobs.com. Once received, if we have not begun processing the order, we will cancel your order. You will receive a cancellation confirmation once complete.

How can I carry your products in my store?

Please contact jjsales@junejacobs.com for wholesale inquiries.

Where can I buy your products?

For a full list of authorized retailers, please see our Partners and Retailers page . We cannot guarantee the authenticity of products purchased elsewhere.

How do I return my products?

To start a return on a JuneJacobs.com order from the contiguous United States, visit our Returns Portal at https://portal.refundid.com/stores/june-jacobs and enter your order details. You will be prompted to purchase a USPS return shipping label through the portal, or you can opt to use your own shipping label and send the item(s) back to us with your preferred courier service. (We apologize but we do not currently provide prepaid labels and return shipping fees are non-refundable.)

Once you have your return shipping label, securely package your return and attach the label on top, then drop it off with the appropriate courier. For all returns under $100, you will receive your refund once the package is in transit. Returns over $100 will be processed once your order is received and inspected at our warehouse (usually within 72 hours of receipt). The return will be automatically applied to your credit card within an estimated time of 3 to 5 business days. Please note that depending on your credit card company, it may take an additional 3 to 7 business days after your credit is applied for it to post to your account.

More information about our return process is as follows:

• International orders outside the contiguous United States and products earned through our loyalty rewards program are not eligible for return or exchange.

• If you choose not to purchase your return shipping label through our Returns Portal, we recommend sending item(s) back using a courier service that provides a tracking number to ensure prompt and secure delivery.

• If you have any issues using the Returns Portal, contact Customer Service at 1-800-787-7546 or support@peterthomasroth.com.

I didn't get a shipping confirmation. Did my order ship?

Our e-mail may have slipped into your spam folder, please check for your order confirmation, otherwise please contact the Customer Service line for help.

Are your products safe to use while pregnant and/or breastfeeding?

June Jacobs cannot advise which products to use while pregnant and/or breastfeeding. We recommend consulting a physician or primary doctor who can advise which products are safe for use during this time.

Is your company animal cruelty-free?

June Jacobs does not perform animal testing on products.

How do I reset my password?

We apologize for the inconvenience.

You may find the “Forgot Your Password?” link here: https://www.junejacobs.com/login

Why was the product I want discontinued?

If the product you are searching for is no longer on our website, it has likely been discontinued. We understand how frustrating it can be for a product you love to be discontinued. Please contact our customer service team so they may advise on a replacement product for you based on your skincare needs.

The product I want is out of stock. When will it come back?

We do occasionally run out of stock on items. Please visit JuneJacobs.com in the near future to see if this product is available. If you do not see a product on the site, it’s has likely been discontinued.